Shipping policy
FREE Shipping for Orders Over $180*
Surround your senses *Free Shipping* is valid, for any order over $180*.
This means delivery is completely FREE of any shipping and handling charges.
Examples of Shipping:
- Order is less than $180 - Shipping is charged.
- Order is greater than $180 – Shipping is FREE.
Packing, Handling and Shipping Costs.
Surround Your Senses pics, packs, wraps and then employs the services of Australia Post and offer the following shipping options within Australia:
- FREE SHIPPING* - for any order over $180* (three to seven business days*) depending on the orders destination.
- Standard Parcel Post Delivery $15.00 (three to eleven business days*) depending on the orders destination.
- Express Post delivery $19.00 (two to nine business days*) depending on the orders destination.
- Discovery Mini Kit $10.00 per kit (two to nine business days, regular post no tracking provided*) depending on the orders destination.
Can I pick up an order?
Pickups are NOT available for any orders. All our orders are processed online. We offer an advanced secure online shopping platform so that you can place your order with confidence.
How long will it take for my order to be shipped?
Once you have placed an order and payment has been received, your order will be packed in sequence. Your order will ship within 3 to 5 business days*, excluding weekends.
Once your order has shipped, you will receive a tracking email (does not apply to discovery mini kit purchase). You can then use the details provided to track your order online:
Your order has been shipped via "Australia Post", please visit their website http://auspost.com.au/track/track.html and enter your consignment number.
Please note that these are estimates only*. In most cases, you will be impressed with our service and how fast we get your orders packed and shipped to you.
Important update from Australia Post - October 2023
Digital notifications* in place of paper cards to advise of attempted delivery, we are now rolling out this change for all customers across Australia.
From 5 October, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If we've been unable to deliver, we'll let these customers know via the Australia Post app, email or SMS.
Their first notification will let them know that we tried to deliver and the reason why it couldn't be completed. The second notification will be sent once their item is ready to be collected from either a post office or a nearby collection point.
Paper cards will still be left as usual for customers who don't have a MyPost account.
Why is Australia Post making this change?
- MyPost customers already receive digital notifications which are more accurate and timelier than physical cards, and digital notifications can be customised to suit their preferences.
- Customers will be sent a notification of attempted delivery with details of where to collect their item once it is available for collection – ensuring their item is ready and waiting for them when they arrive (no more beating the Postie back to the Post Office).
- This change will reduce paper usage as part of our ongoing commitment to sustainability, and paper notifications can be easily damaged by weather or stolen.
Saving time on handwriting cards will mean we can improve the speed and efficiency of our deliveries overall.
This change will only affect customers with a MyPost account and only parcels manifested through our APIs, Parcel Send, eParcel or MyPost Business that we can match to that account.